Returns & Exchanges
At Origin Nutrition, we stand by the quality of our plant-based products and offer a 14-day return window for unopened items to ensure your total satisfaction. Due to the nature of food products, we cannot accept returns on opened containers unless there is a verified quality defect.
Initiate Request
Contact our support team via email with your order number and a photo of the sealed product within 14 days of delivery.
Approval & Shipping
Once your return is authorized, securely pack the items in their original packaging and ship them to our warehouse address provided in the confirmation email.
Quality Inspection
Our quality assurance team will inspect the returned items to ensure the safety seals are intact and the product remains in sellable condition.
Refund Processing
Upon successful inspection, a refund will be issued to your original payment method within 5-7 business days, minus any applicable shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing